Consonance (Gleichklang) Terms and Conditions

Consonance (Gleichklang) Terms and Conditions

Here you will find the Terms and Conditions of Consonance (Gleichklang):

• Transparency is the foundation of our work as a values-oriented dating platform. We openly disclose how membership, costs, terms, cancellation period, and withdrawal are governed, so that you always know where you stand.

Anyone dealing with topics such as canceling Consonance, canceling a Consonance subscription, or Consonance withdrawal should receive clear and understandable answers here.

Consonance (Gleichklang) stands for a serious search for a partner and friendship based on psychologically grounded matching. When you inform yourself about Consonance costs, Consonance prices, or Consonance reviews, this happens out of a legitimate desire for security. This is exactly the security we want to give you:

• comprehensible conditions, transparent structures, and a community whose members are consciously looking for relationships, life partners, friendships, community, or cooperation.

Take your time reading the Terms and Conditions. If you already feel that you are in the right place with us, you are welcome to sign up. We will lead your partner search, friendship search, or your search for communities and cooperation to success with professionalism and dedication:

See for yourself and join us: ➨ SIGN UP NOW!

General Terms and Conditions (T&C) of Consonance (Gleichklang) limited

• Consonance (Gleichklang) Terms and Conditions: With our Terms and Conditions, we want to help build, nurture, and maintain a fair and solidarity-based relationship with our clients. Please let us know if you believe that further improvements are possible here!

Our Terms and Conditions are intended to govern the business relationship between you and Consonance (the contracting party is Gleichklang limited, German branch: Oesterleystr. 1, D-30171 Hannover) in a fair and binding manner. The basis of a contract within the scope of participation in the opportunities for getting to know others offered by Gleichklang Limited (partner search, friendship search, travel partners, community contacts), as well as the coaching and consulting services provided in this context, is always the General Terms and Conditions presented below.

When registering with Consonance, you (hereinafter also referred to as users) declare that you have read, understood, and accepted the Terms and Conditions. Should you as a user not accept the Terms and Conditions, you must refrain from registering. Only persons who have reached the age of 18 may register with Consonance for the partner, friendship, and travel partner matchmaking, the use of the community contact lists, and the coaching and consulting services.

In the following, the phrasing “users” means that the relevant statements apply to each individual person who is a user of Consonance. In this context, “users” is therefore to be read as “all users.” We use the term “users” here because it makes immediately clear that we offer a service that is correspondingly used by the “users.” In reality, however, we regard our users as members who join our platform, are informed about psychological topics, can take part in psychological test procedures that we develop further together with them, want to support and promote the platform’s orientation toward ecological, sustainable content, and may, within the scope of their membership, also wish to use our paid offerings for finding a relationship. After booking, they can activate or deactivate these at any time and likewise switch between them. In this sense, users do not, for example, book “matchmaking,” “friendship matchmaking,” “use of contact lists,” or any “consulting and coaching service”; rather, users book the entitlement, for a certain period and according to their own wishes and needs, to use all of these offerings simultaneously or at different times and to switch back and forth between them.

Booking these paid offerings is tied to free membership. A free membership, however, does not obligate anyone to book the paid offerings.

We are therefore a member community in which, by the way, a long-term membership also makes sense, because, due to our human relationship situation and the diversity of our relationships, we generally have a recurring need throughout our lives to expand our social relationships and, in doing so, to look for different kinds of social connections.

Users therefore become members of our community and can then make use of the various free and paid offerings as needed. All offerings from Consonance are equal in this regard, and there is no dominant offering, that is, no offering that would be more important or more central than another.

1 Validity

1.1 These General Terms and Conditions (T&C) apply to all users of the matchmaking, friendship and travel partner matchmaking, the community contact lists, as well as the consulting and coaching offered by Consonance. They also apply to the use of the free services, such as reading our blog, receiving information on relationship psychology, using our free test procedures, and so on.
1.2 Within the scope of an existing business relationship, these T&C also remain valid between the parties for future individual contracts, even if this is not separately agreed.
1.3 The T&C also apply if use or access takes place outside the Federal Republic of Germany.

2 Subject Matter of the Contract

2.1 Consonance (Gleichklang) offers a free membership that entitles members to receive psychologically grounded information on questions of relationship psychology. Members can likewise use the various test procedures offered by Consonance and thereby actively contribute to their further development. In addition, members support, in spirit, the goals of Consonance for a sustainable and socially responsible society, including the corresponding information portals, such as www.vegan.eu. The free membership does not entail any further obligations to use a paid offering. In this respect, the membership can also be canceled at any time, and all data can be deleted at any time upon request.

2.2 Consonance (Gleichklang) operates an internet platform with which it offers users various paid services. Only members who have previously registered for the free membership can book these paid services. These paid services relate in particular to the matchmaking of partnerships and/or friendships/travel partners as well as further social networking (projects, communities, activities, etc. within the scope of the community contact lists), whereby members of the Consonance team support and guide this matchmaking and the search of their users through consulting and coaching throughout the entire period of participation. Consulting is provided by trained staff. Consonance is entitled to commission third-party service providers or vicarious agents to perform services or parts of the service, provided that this does not result in any disadvantages for users. Consonance may also introduce other consulting and coaching services, provided that these benefit the Consonance community (e.g., through more effective use of Consonance’s services) and provided that these likewise include socially responsible offerings that do not exclude persons with limited financial means.

2.3 The paid services for finding social relationships offered by Consonance from the conclusion of the contract are, in detail:

Consonance (Gleichklang) collects information about its users, in particular regarding personality aspects, hobbies and interests, ideas about a partner or friendship, attitudes toward social issues, relationship models, and search criteria. The team supports members in filling out this information and, over the course of time, in modifying it where necessary so that effective matchmaking and networking can take place.

Profile Check:

Immediately after booking the paid offerings from Consonance for finding a relationship, the Consonance team carries out a manual profile check. The team looks at all search criteria, the free-text fields, and the photos that have been entered. This manual check serves to improve the profiles as well as to identify so-called love scammers and unserious profiles of other kinds, which are then blocked.

The result of the profile check is delivered to users in writing via the internal area. The results communicated in writing will be shorter or longer depending on the individual case. Users can then get in touch with the team in writing or by phone to ask questions and clarify any further uncertainties. The team is available for this from 9 a.m. to 8 p.m., seven days a week. However, it may take a few days to process. The team also calls back if users were unable to reach the team and would like a callback.

All users also have the right to request consulting at a later point as well.

The costs for each profile check can be found in the fee list and are already included in the participation fees. In the event of a withdrawal, the profile check that has been performed is not refunded. If a withdrawal is made before the profile check has been carried out, the participation fee is fully refunded.

Consonance offers matchmaking and friendship matchmaking, which also includes the matchmaking of travel partners.

In addition to or as an alternative to matchmaking, friendship matchmaking/travel partner matchmaking, users can also have themselves entered into so-called community contact lists, where they are displayed with their place of residence and postal code and can be contacted by other users via Consonance. These contact lists are purpose-specific (e.g., projects and communities), and in addition a free text written by the users is displayed in them. The Consonance team checks every entry, removes inappropriate entries, moves entries that were placed in an unsuitable list to a suitable list, and, where needed, makes suggestions for better or clearer wording. The maintenance of the contact lists is likewise one of the services provided by Consonance.

On the basis of questionnaires, users are provided with profiles regarding enduring tendencies in their own behavior and experience. The creation of these profiles is based on psychological assumptions and statistical analyses. Their accuracy cannot be guaranteed in every individual case. Upon request, team members will look at the results and support their interpretation.

On the basis of the information collected, a matching procedure is carried out with the data of other users for the purpose of matchmaking and friendship matchmaking. The matching procedure is based on psychological insights. The matching procedure is implemented through mathematical procedures. Team members can intervene in the matching procedure in the sense of manual inclusions and exclusions, and they also do so when it is necessary or advisable.

If suitable persons are present in the Consonance database, users participating in matchmaking or friendship matchmaking are presented with suggestions of potentially suitable partners or friends in the participation area. These persons are presented in anonymized form. In particular, information on sociodemographic characteristics (place of residence, age, gender, occupation, etc.), hobbies and interests, physical characteristics (height, weight, figure, etc.), and lifestyle characteristics (smoker, vegetarian, etc.) is displayed. Photos and a freely written text are also included, provided that this information is made available to Consonance by the suggested users.

Users can get in touch with one another via an offered cipher system when suitable suggestions are available. Consonance guarantees the regular search for suitable suggestions in its database, but can guarantee neither the finding of a suitable person nor the success of the contact. Members of the Consonance team intervene as mediators, by mutual agreement, when uncertainties, conflicts, or misunderstandings develop between users. This is also one of the services provided by Consonance to which users are entitled.

The activity of Consonance does not consist of providing an “automatically running platform.” Rather, the activity of Consonance includes consulting and coaching as a central part of the service offered. There is intensive support for users by members of the support team from the beginning to the end of their participation.

Many people looking for a partner, but also those looking for friendship, fail on platforms for getting to know others, because an automated process with largely only technical support from a help desk is not suitable for recognizing and solving existing personal problems in the search for a partner. This is exactly where Consonance comes in with its intensive consulting and support service, which helps to navigate around barriers and to set the users’ search for a relationship on the right path and keep it there.

A successful search for a partner or friendship can be seriously hindered or impeded by unfavorable inner psychological attitudes, experiences, unproductive expectations, or interpersonal misunderstandings. Part of Consonance’s coaching and consulting service is therefore to offer and provide effective interactive support and consulting for all questions or problems in finding a relationship throughout the entire period of users’ participation.

This consulting includes, but is not limited to:

• Analysis and suggestions for designing the profile and free text
• Consulting on sensible search criteria
• Support with inhibitions about making contact, including consulting on the content and wording of first messages and follow-up messages
• Consulting in the case of ambivalence or negative experiences in the process of getting to know each other
• Mediation between users when difficulties or uncertainties arise in the process of getting to know each other
• Consulting for individual personal and biographical concerns related to finding a relationship
• Support availability 365 days a year for all concerns and problems related to the use of Consonance and the search for a relationship

Members of the support team are trained to deal sensitively and competently with possible insecurity, inner blockages, communication problems, as well as with topics in the areas of sexual orientation, gender identity, essential values, lifestyles, special life situations, disabilities, and mental or physical illnesses. The staff members are in regular continuing education.

Team members are available to help users with their difficulties and to support their search for a relationship. The consulting is provided by humans, not by AI. There is a right, but no obligation, to make use of the consulting. By contrast, the initial profile check is mandatory. It serves not only the individual users, but also the success of the entire community, and it additionally prevents the influx of unserious profiles, love scammers, etc.

2.4 The arrangement of marriages, marriage brokering, or any other ongoing and recurring contractual activity of a different kind that is directed at the immediate establishment of a partnership or a marriage is hereby expressly not the subject matter of the contract.

2.5 Consonance (Gleichklang) is not merely a general platform for getting to know others with psychologically grounded support; rather, Consonance is ideologically committed to ecology, animal protection, animal rights, and a plant-based diet and way of life. Part of Consonance’s services is therefore also to make a special effort to attract members who affirm this ideological orientation, to inform all members and interested parties about topics such as a plant-based diet, and, within the possibilities of the platform, to contribute to a further spread of ecological, plant-based diets and ways of life. The same applies to other essential social topics, such as anti-racism, the emancipation of gender identities and sexual orientation, as well as the commitment to a fair and dignified society, which likewise belong to the basic orientation of the ideological commitment of the Consonance platform.

In the interest of all users, Consonance ensures that the basic orientation of the platform is upheld, which at the same time promotes the development of viable, lasting relationships between users. Not compatible with the basic orientation of Consonance are the postulation of right-wing populist or right-wing radical positions, racism, xenophobia, antisemitism, sexism, misogyny, homophobia, discrimination against non-binary people, as well as the denial of the profound environmental problems on our planet (such as human-made climate change). Consonance is expressly a community that, in addition to ecology and diversity, also stands up for animal rights, which is why Consonance as a community supports and advocates a plant-based diet. The postulation of activities and hobbies associated with the killing of animals, such as hunting, angling, or fishing, is not compatible with participation in Consonance, where people want to meet who stand up for overcoming such activities.

3 Conclusion of the Contract, Start of the Contract, Right of Withdrawal

3.1 The free membership begins immediately upon the declaration of membership and the confirmation of the email address provided. Members have the right to make use of the regular newsletter from Consonance, which is sent to all members. There you receive information on important topics in relationship psychology and also on current offerings and opportunities at Consonance. Members can participate in the psychological test procedures and thereby simultaneously contribute to their validation and to the development of new test procedures. The free membership can be ended at any time, by a simple message via email, postal mail, or other means, provided that the identity of the person canceling can be ensured.

3.2 The contract between Consonance (Gleichklang) and paying users only comes into being once users have declared their participation by selecting the paid offerings and submitting the payment form. Beforehand, users declare their free membership and open their user account. Until the payment form is filled out and submitted (selection of the paid offering, selection of the payment method, booking of the offering), users do not yet enter into any obligation to actually participate in the paid search for a relationship or in the paid consulting. Until then, users can view and fill out all questionnaires in their user account, and view and download the personality feedback. Users do not have to do this all at once, but can provide the information required for participation in the partner search and/or friendship search step by step.

Only once the payment form has been filled out and paid participation has been declared by booking the offering is the contract concluded.

3.3 Right of Withdrawal

We grant the right of withdrawal only for countries where it is legally required, which is the case for all EU countries. For Switzerland, for example, it is not the case for our offering, and accordingly we also do not grant a right of withdrawal to users from Switzerland. This likewise applies to all other countries in which there is no statutory right of withdrawal.

If you live in a country with a right of withdrawal, you have the right to withdraw from the contract with Consonance within 2 weeks (14 calendar days) of the conclusion of the contract by notifying Consonance. The day of booking (conclusion of the contract) is not counted here. The withdrawal does not have to contain any justification and can be declared to Consonance within 2 weeks (14 calendar days), for example by email, fax, or postal mail. For the withdrawal, you can also use the internal communication area at Consonance (message to the team via your participation area).

Should you wish to withdraw from your contract, be sure to observe the statutory 14-day withdrawal period. The day of booking does not count; instead, you have a full 14 days. So if you book on the first day of a month, you can still withdraw until the 15th day of the same month.

The day of booking is the day on which you booked our service by selecting the offerings and payment methods and completing the booking through confirmation on the payment form. This is the day on which the contract begins.

Compensation of Value for the Profile Check

The fee is refunded in full, minus compensation for the value of services already rendered. In doing so, however, we do not assess suggestions provided and messages written or received as services for which we charge compensation of value.

We do, however, receive compensation of value for the profile check, with which our team has done dedicated work for you. This profile check is carried out by team staff no later than one day after participation is booked. It is not an automated service but one rendered by humans, in which a member of the team reviews all your information, reads your free texts, looks at your photos, and listens to your audio messages. The aim is, on the one hand, to identify unserious profiles (love scammers) and, on the other hand, to support you effectively from the very beginning in designing your profile and your search information. You will be informed about the performance of the profile check, and the results will be communicated to you. If possibilities for change or improvement have been identified, these will likewise be communicated to you. In addition, you can get in touch directly with the team if you have follow-up questions or if there is a need for clarification. The profile check for the start of participation is already included in the participation fee and is charged at 49 EUR, since it is not an automated service but one rendered directly by humans. If the profile check has not yet been carried out, it will not be charged.

Sample Withdrawal Form
(If you wish to withdraw from the contract, please fill out this form and return it.)

• To [the trader is to insert here the name, address, and email address of the trader]:
• I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
• Ordered on (*)/received on (*)
• Name of the consumer(s)
• Address of the consumer(s)
• Signature of the consumer(s) (only for notification on paper)
• Date

(*) Delete as applicable.

3.4 Where services are subject to a fee, users only acquire the entitlement to use these services upon receipt of the corresponding fees by Consonance. The contract and the payment obligation, however, already come into being bindingly upon booking, that is, upon the conclusion of the contract. Subject to a fee is participation in the entire search for a relationship, including the use of the psychologically grounded matchmaking algorithm and the use of our platform for communication with suggested persons, as well as the use of the non-algorithmically controlled contact lists. Consulting and coaching are likewise subject to a fee. Optimizations in which team members change search parameters by arrangement are subject to a fee. Mediating communicative activities by the Consonance team to clarify discrepancies or uncertainties between users are likewise subject to a fee. Free of charge is the viewing of the results of the psychologically and statistically grounded evaluations of one’s own questionnaire entries. Subject to a fee is the consulting and interpretation by team members regarding these results. The paid services are covered by the participation fees and renewal fees charged. Users need not fear that additional individual services will suddenly be charged on top.

3.5 Users of the paid services pay a fee that is charged anew at regular intervals and collectively covers all of Consonance’s services. As shown in the current fee list, users can opt for an initial minimum term of one year or two years. Cancellation is possible at any time but does not lead to any refund of fees. Consonance does not bill individual services (e.g., partner suggestions), but rather distributes the collectively rendered services (operation of the platform, further development of the platform, marketing for the platform, dissemination of ecological-sustainable content in line with the platform’s ideals, creation and dissemination of psychological information) across the individual users.

Turning Off the Renewal

Users can have the automatic renewal turned off if they do not wish it. Users can turn off the renewal themselves in the participation area (“My Participation” >> “Personal Data” >> “Cancellation”) or contact the team via any written communication channel (e.g., internal message via the participation area, email, letter, fax). The cancellation of the renewal must take place no later than one month before the renewal occurs. Consonance points out the renewal on the home page, in the fee list, in an email after registration, and also throughout the entire time displayed in the participation area (under “My Participation” >> “Subscription”).

3.5 Users assure Consonance that all data provided to Consonance correspond to the truth.

3.6 A contract only comes into being if the user has reached the age of 18. Consonance is entitled to verify the user’s personal data on the basis of suitable official documents. The user therefore assures Consonance that, upon request, they will provide Consonance with copies of official documents, in particular the identity card.

4 Costs and Payment Conditions

4.1 Participation in matchmaking and friendship matchmaking/travel partner matchmaking as well as in the community contact lists, and the use of consulting and coaching, are subject to a fee. Free of charge are membership, the regular receipt of psychological information, the viewing of the results of the psychological evaluations of one’s own questionnaire entries, and participation in the further psychological test procedures offered, which are made available free of charge by Consonance even before participation in the paid matchmaking is declared.

4.2 The costs of the services can be found in the current price list on the website. Should Consonance change its fees over the course of the booked period, this does not apply to the participation period already booked. All participations already booked and corresponding renewals apply at the old price, unless Consonance informs members via newsletter that a price adjustment of the renewals is taking place. In this case, members can cancel in good time if they do not agree with the price. Accordingly, for all users who had booked before March 1, 2022, the old conditions also apply, with the prices agreed at that time, as well as the annual renewal after the end of the participation period already paid for.
4.3 Users accept the price by carrying out the actions prompted by Consonance. This includes consent to payment through the user’s entry of the payment data on the payment page on the internet and the submission of the payment data to the e-payment provider commissioned by Consonance, or the carrying out of a bank transfer, or consent to the direct debit procedure. Refunds of fees are always made only by Consonance. Users are not entitled to charge back these fees, because this causes costs for Consonance. Consonance will, however, refund the fees immediately if Consonance is obligated to do so. Should chargeback costs have been incurred, we will bill these. As a fair provider, Consonance will also always examine possibilities for a refund as a goodwill gesture, even if no errors were made by Consonance itself.

4.4 Principles of Our Fees Explained

• We do not bill individual services, such as the number of suggestions or messages. This would contradict our principles and would promote a system in which arbitrariness, the purchase of matches, and distraction from genuinely finding a relationship would be at the center. Moreover, such individual billing would be nonsensical, because members with only a few suggestions are often successful. We cannot “conjure up” suggestions when characteristics are rare (e.g., asexuality) or when various criteria occur in combination. We make suitable and not arbitrary suggestions. Our support services and our information services are also collective services.
• That is why we bill all services collectively. Our entire work – programming, further development, support, information offerings, advertising campaigns, and social engagement – is not a collection of individual products, but a long-term process that unfolds over months and years. Every new member immediately benefits from the entire results of almost 20 years of development work. This needs to be understood in order to appreciate the fairness of our system.
• All paying users can use all offerings and decide for themselves which ones they make use of. New members benefit from everything that has been built up since 2006.
• Individual billing by time (a “term fee”) would lead to completely absurd results. A member who finds a partnership after two months would pay less than a member who searches unsuccessfully for eight months – even though the latter needs our support most urgently. Such a structure would be incompatible with the solidarity-based character of our community.
• Because we do not charge term fees, there are also no refunds. It is precisely this clear structure that creates the planning security that enables us to maintain the solidarity-based character of the community.
• The annually recurring contribution is therefore not a price for individual services, but a collective participation contribution with which members jointly support the platform – in the past, present, and future. It is precisely this that allows us to enable social participation and to grant reductions that, in cases of genuine hardship, can drop to as little as 6 EUR per year or, in individual cases, even to a symbolic single euro. Only through this joint financing can Consonance exist and realize its ecological and social values.
• Without our solidarity-based approach of collective services, we would, if it were purely a matter of costs, have to charge each participating person a significantly higher fee. The reason for this would be the entire development and promotion costs of our platform, to which all participants can now immediately gain full access, and whose effectiveness built up over the years. That, however, would be neither socially feasible nor would it meet with understanding. We have therefore decided to distribute all costs purely collectively from the first day of participation and, in doing so, to fully guarantee the social reduction as well, so that no one falls out of our community.
• Those who value us and wish to remain part of the community pay a fee once a year. There are no further fees.

4.5 Once Again, an Overview of Our Services

5 Warranty

5.1 When using the matchmaking and friendship matchmaking/travel partner matchmaking offered by Consonance, Consonance guarantees that it regularly searches its database for suitable suggestions for partnerships and/or friendships/travel partners with the help of the matching procedure it has developed, when users participate in matchmaking or friendship matchmaking. Users do not, however, have to participate in the algorithm-controlled matchmaking, but can, for example, also use the contact lists on their own. All search options can also be activated or deactivated at any time. Consonance guarantees that, according to these criteria, suitable persons are suggested to one another. The suggested persons can make contact via the cipher system provided by Consonance. Consonance can, however, guarantee neither the finding of a suitable person nor the success of the contact. Consonance guarantees that team members are available for the consulting and coaching of users throughout the entire period of users’ participation and that, if necessary, they also intervene manually in the matching. Consonance likewise guarantees that, when the community contact lists are used, these are made available throughout the entire period of participation, that the entries are regularly moderated for a high level of quality, and that making contact via Consonance is possible. A prerequisite for using the community contact lists is that the goals of the respective list are met. Consulting and coaching results are usually conveyed via Consonance’s internal messaging system, email, or messenger services; phone calls can also be arranged. Consonance does not assume any guarantee that the result of the consulting will lead to a desired success. Consonance does, however, guarantee that all members of the support team take part in regular internal continuing education and can thus ensure a high level of consulting. The consulting relates to the search for a relationship and the building of a relationship and the strategies and skills required for this. This is in no way a psychotherapeutic treatment.

6 Data Protection

6.1 Consonance (Gleichklang) collects, stores, processes, and uses personal data in order to fulfill the free and paid services offered. The user expressly consents to this storage and data collection even before the opening of the user account. Consonance undertakes to comply with applicable data protection regulations. The privacy policy published here applies, to which users consent upon opening their user account: HERE TO THE PRIVACY POLICY!

Communication Content

So that we, as a platform for getting to know others, can provide our service for our users, it is necessary for us to have access to the content of the profiles and the communication. Since this is a sensitive topic, we would like to explain it briefly:

• Platforms for getting to know others are internationally infiltrated by so-called love scammers; these are fraudsters who cheat members out of money or want to use them for money laundering or other crimes. If we did not employ technical and manual procedures to quickly recognize and block these love scammers, our platform would be overrun by these fraudsters. An actual partner or friendship matchmaking would then no longer be possible at all. In order to identify and remove these fraudsters, it is necessary to read free texts and also messages according to certain signal words or even in full. There is no other way to identify and remove these fraudsters.
• Within the scope of online platforms, further crimes or assaults can also occur, such as insults, threats, harassment, stalking, right-wing extremist agitation, and pedophile infiltration attempts. In order to protect our members from these as well, random sample checks and comprehensive reading checks in the case of reported suspicions are likewise necessary.
• Technical problems can be reported that can only be checked and remedied if, for example, free texts or messages are opened. Examples would be when members report that the formatting did not work for certain messages, that messages cannot be sent, that they are not sent in full, etc. In order to keep our system technically functional, but also to recognize erroneous reports of technical problems and report back on them to the members, it may be necessary to read free texts and messages.
• Our service expressly also includes advising our members on how they can effectively conduct their partner search, friendship search, the use of the community contact lists, or the building of a relationship. This also involves problems in their communication and what tips and assistance Consonance can provide. This is part of the core of Consonance’s service. Team members therefore have access to the profiles, and at the request of users they can read the messages written by the users themselves in order to be able to give effective advice and consulting. Without this access, the consulting service could not be provided.
• For the improvement of our service in terms of optimizing individual consulting as well as providing effective general advice (e.g., what is important for the free text?), it is necessary to analyze profiles with regard to certain content and thus to be able to establish correlations with the probability of success. On this basis, we can give our members effective tips on how they can bring their partner search or friendship search to success.

For these and other reasons, Consonance Ltd. reserves the right to access, read, and store all information and content, insofar as this is deemed necessary on the basis of the following points:

• to enforce these terms of use, including the investigation of potential violations of them,
• to identify, prevent, or otherwise detect address fraud, security problems, or technical problems,
• to comply with applicable laws and regulations, legal procedures, or governmental orders,
• to comply with user requests,
• to be able to advise users effectively,
• to conduct anonymized research that serves to improve our services and thereby benefits all users.

7 Cancellation

7.1 The free membership can be canceled at any time.

7.2 Users have the right, at any time and provided that an important reason is demonstrably given, to cancel the contract for paid use with immediate effect. There is no right to a refund of the fee paid to Consonance, provided that the extraordinary reason for cancellation lies within the person of the users. Consonance will, however, always examine possibilities for a refund as a goodwill gesture if comprehensible reasons are presented for this.
7.2 An ordinary cancellation can be made up to the day before the expiry of the booked participation period. If this cancellation is not made, the renewal stipulated in the contract takes effect.
7.3 The cancellation should be carried out by users themselves in the participation area (by clicking) or in writing by email or postal mail; it can also be made in the internal communication area as a message to the team.
7.4 If users so wish, all of the user’s data will be deleted by Consonance at the end of the contract, provided that this is permissible under the relevant statutory provisions. Payment data is retained for 10 years by our external payment provider.
7.5 Consonance can discontinue the services offered by Consonance in whole or in part at any time and cancel the contract with users. No refund of fees will be made.

7.6 Insofar as there is a claim to a refund for unused periods in the case of renewals, the costs of the services already rendered (profile check) will be deducted from the funds to be refunded.

8 Obligations of the User

8.1 Users bear sole responsibility for the information they provide. Users declare that all information provided is truthful and describes them personally. Information provided intentionally and/or with fraudulent intent can have legal consequences and entitles Consonance to cancel without notice (including by email). Consonance’s claim to remuneration remains unaffected by this.
8.2 Users likewise assure that they do not pursue any commercial interests and that they do not use any data transmitted to them by Consonance for advertising or commercial purposes.
8.3 Users are obligated to indemnify Consonance against any costs arising from lawsuits, damages, losses, and/or claims that could arise from the registration of users or from the use of the services offered. Users undertake to indemnify Consonance against any liability and against all obligations, expenses, and claims arising from damages on account of defamation, insult, infringement of personal rights, on account of the failure of services for other users, on account of the infringement of intellectual property or other rights.
8.4 Users will inform Consonance immediately if they no longer have any interest in partner or friendship offerings, regardless of the reasons, or as soon as they no longer wish to be suggested to other users. Users can also do this themselves by suspending their own matchmaking in the participation area or by deactivating search categories, whereby this does not, however, affect the duration of the booked participation or the time of the automatically occurring renewal.
8.5 Users agree that Consonance may send information about Consonance’s services to the email address they have provided, to a reasonable extent. These emails also include occasional information on the essential ideological topics of the Consonance community, such as veganism, animal protection, ecology, advocacy for human rights, etc. Users can also individually determine which type of notification emails they would like to receive (e.g., for new suggestions, new cipher messages, interest ratings, etc.). Free members and paying users can also unsubscribe from this information at any time, but then accept that they will not be informed directly about newer developments or changes. Information on payment processes, such as reminders or payment confirmations, is generally sent to the email address provided and cannot be turned off. The email address can, however, be changed at any time. The corresponding functions are offered in the participation area.
8.6 Users are obligated to treat emails and other messages confidentially, not to make them accessible to third parties without the consent of the author, and also not to pass on any names, telephone and fax numbers, residential addresses, emails, etc. The user is further obligated, within the text formulated by the user themselves, in which they introduce themselves to potential applicants, not to mention any names, addresses, telephone and fax numbers, residential addresses, email addresses, URLs, or the like of other persons.
8.7 All users undertake not to misuse Consonance’s services. This applies in particular to the following points:

• No dissemination of defamatory, offensive, or otherwise unlawful material or other information;
• No threatening or harassment of other persons or infringement of the rights (including personal rights) of third parties.
• Not to upload any data that contains a virus, and not to upload any software or other material that is protected by copyright, unless the customer has the necessary rights to do so.
• No use in a manner that adversely affects the availability of the offerings for other users;
  Emails may neither be intercepted, nor may any attempt be made to do so.
• Not to advertise other and commercial contact portals. Advertising for other commercial contact portals is prohibited by clause 8.2 of these T&C.
• Chain letters are prohibited.

8.8 The non-observance of one of the contractual obligations mentioned above can lead to an immediate cancellation of the contract or of the membership and/or have civil or criminal consequences for the user themselves.

8.9 Consonance reserves the right to exclude paying users with immediate effect if, in Consonance’s view, they disseminate immoral, obscene, extremist (in particular racist, xenophobic, or right-wing radical) or other content, audio messages, photos, video messages, etc. that violate the ideological orientation of the Consonance community. This applies in particular to violations of the following community rules, to which all users explicitly agree at the start of their participation: “Not compatible with the basic orientation of the Consonance community, and thus with a membership at Consonance, are right-wing populist or right-wing radical positions, racism, xenophobia, antisemitism, sexism, misogyny, homophobia, discrimination against non-binary people, as well as the denial of the profound environmental problems on our planet (such as human-made climate change). An affinity for the positions of right-wing populist parties, such as the AfD in Germany, the FPÖ in Austria, or the SVP in Switzerland, is also not compatible with the orientation of the Consonance community and a membership at Consonance. In addition to ecology and diversity, the Consonance community is especially committed to animal rights and promotes a plant-based way of life. No activities/hobbies that involve the killing of animals, such as hunting, angling, or fishing, are compatible with a membership at Consonance.” In the event of the exclusion of a member, a proportional refund of fees paid will be made.

8.10 Insofar as users pursue business interests and/or use or pass on Consonance’s service for commercial purposes, and thereby violate the obligations mentioned in clause 8.7, they are obligated to pay Consonance a contractual penalty of EUR 2,000.00 for each proven violation. Further claims for damages remain unaffected by this.

9 Liability

9.1 Consonance is not liable for physical, psychological, or health-related damages connected with the services offered, unless Consonance has demonstrably acted culpably. Consonance is not liable for financial or other damages connected with the services offered, unless Consonance has demonstrably acted with gross negligence or intent.
9.2 Consonance cannot be held responsible for incorrect information at registration and/or in users’ questionnaires. Consonance assumes no liability for any misuse of information by other users or by third parties. This applies in particular if users have made this information accessible themselves. Furthermore, Consonance is not liable for the unauthorized acquisition of knowledge of data by third parties (e.g., through unauthorized access to the database).
9.3 Consonance is not liable for the possible impermissible or unlawful use by its users or by third parties.
9.4 Consonance is not liable for technically caused transmission delays or failures that Consonance cannot influence.
9.5 In the event of a failure of more than two consecutive days, the membership of services is extended by the period for which the respective users have legitimately asserted the disruption.
9.6 Consonance is liable for further damages only in the case of intent and gross negligence on the part of its bodies, employees, or vicarious agents. This applies only to the extent that it contributed to the occurrence of the damage in relation to other causes. Liability is thereby limited to the foreseeable and directly incurred damage.

10 Rights of Use and Copyright

Consonance is and remains the sole holder of the rights of reproduction, distribution, and processing, and of all copyrights, as well as the right of intangible transmission and reproduction of the Consonance website and other published documents and content. The use of all offered content, programs, etc., as well as brand and trade names, is permitted exclusively for the purposes contained in the T&C.

11 Changes to the T&C

11.1 Consonance is entitled to change the T&C at any time. Changes to the T&C will be sent to users by email or by postal mail. For this, instead of attaching the complete T&C, a reference to the internet address is sufficient.
11.2 Changes that are to the disadvantage of users require consent. If no consent is given, the previous T&C continue to apply to the users, or Consonance cancels the users. Changes that are not to the disadvantage of users do not require consent, but can be objected to within four weeks of the notification to the users. If no objection is received, the new version is deemed agreed.
11.3 The notification of change must again contain a note regarding the possibilities and the deadline for the objection, as well as the significance and the consequences of failing to object.

12 Miscellaneous

12.1 Should individual provisions of these T&C be or become legally invalid, the remaining provisions of this agreement remain unaffected. The invalid provisions of the contracting parties are replaced by regulations that come as close as possible to the economic purpose of the original regulation. The same applies to any contractual gaps.
12.2 Deviating terms and conditions of the user are not accepted.

Summary of the Consonance (Gleichklang) Terms and Conditions

In this socially incompatible and unjust world, we try to position ourselves in such a way that we ourselves are viable without harming others. Rather, with Consonance (Gleichklang) we want to make this bad world a little bit better. That is anything but easy. Let us remember the Google slogan of not wanting to do anything evil, which has long since been forgotten.

With our psychologically grounded Consonance (Gleichklang) dating community, we have built a community and a system that serves the sustainable and values-based search for a partner, the search for friendship, the building of projects and communities, psychological self-knowledge, as well as solidarity-based self-optimization. We are also especially connected to the vegan way of life and to the idea of diversity and inclusion.

We have tried to reflect these values in our Terms and Conditions, so that transparency, authenticity, fairness, and social responsibility prevail. This is also the center of our fee system, which does not bill individual services, as would only be possible in a neoliberal and destructive dating system, but rather collectively distributes the preservation and further development of this community across the members, while at the same time excluding no one.

We are continuously striving to improve the values orientation of the Consonance (Gleichklang) community and at the same time to remain viable in the highly competitive market of dating platforms. We welcome all hints and suggestions on how we can develop further – many thanks!

Likewise, we are of course delighted if you now set out on your partner search and friendship search with us. We will stand by your side effectively with all our skills and our dedication:

See for yourself and join us: ➨ SIGN UP NOW!